Yes, the products undergo an annual check and they meet CE standards. Conformity assessment and checking procedures are performed by Inspecta Group.
The products of GrillSymbol are made in Estonia. Product development took place in Estonia, Finland and Sweden in cooperation with many professionals in the field, including many professional chefs. Product development and production began in 1998. The factory is located in Tallinn.
Customer service is available in English, German, Russian, Polish, Swedish, Finnish and Estonian. To get to the desired language, please select the suitable country via the www.grillsymbol.com website.
When shopping in European Union countries, the webpage of the correct country has to be selected and an order must be submitted there. If you wish to order goods to Switzerland, USA or Russia, you must submit a query, as possible customs duties may be added, and transportation fees differ for every shipment. Unfortunately, we cannot deliver orders under 300 euros to these countries.
If you have a company registered in the European Union and it is liable to VAT, we are able to sell our goods exempt from VAT. To receive this exception, you must send us your purchase request, company data and VAT number. If the VAT number and company data match, we will send you a payment invoice. After the payment has been received on our account, we will ship the goods. If you have already made a purchase via our payment system and the amount included VAT, you can request the VAT to be refunded by the tax administration of your country.
This differs from country to country. Goods are dispatched with a courier on the day of the order or the next day. The rest depends on the speed of the courier.
Yes, after the goods have been handed off to the courier, information regarding the name of the courier and the tracking number of the shipment is sent to the customer. Information about your shipment can be received with this data from the courier service or postal service of the country. Our cooperation partners are DHL, DPD, Itella, Venipak.
Yes, according to the law, returns are possible within 14 days. A more detailed explanation of returns can be found in the sections “Information” and “Returns”. The customer must also note that they will have to bear the cost of returns.
Yes, all products have a 24-month warranty period. If a defect should appear after 5 years, for example, we will find a solution to this as well.
Operating and maintenance instructions can be found on our website in the section “Instructions and advice”.
If you are interested in distributing our products, you have a shop or an online shop, or you simply wish to be a reseller, we are happy to cooperate. To become a reseller, send us a brief description of your idea via our contact page and we will get back to you!
A GrillSymbol franchise can be purchased in all EU countries, with the exception of Sweden, Finland, Estonia and Poland. In addition, we are open to cooperation in the US, Canada, Russia, Switzerland, Norway and Iceland. In order to apply for a franchise, send your application via the contact page or the address info@grillsymbol.com
